Accessibility Statement for Procare

This is an accessibility statement from Procare Solutions.

Measures to support accessibility

Procare Solutions takes the following measures to ensure accessibility for Procare:

• Include accessibility throughout our internal policies.
• Integrate accessibility into our procurement practices.
• Appoint an accessibility officer and/or ombudsperson.
• Provide continual accessibility training for our staff.
• Assign clear accessibility goals and responsibilities.
• Employ formal accessibility quality assurance methods.
• Include people with disabilities in our design personas.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Procare is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Procare Solutions. Please let us know if you encounter accessibility barriers on Procare:

• Phone: 1 (800) 338-3884
• E-mail: accessibility_questions@procaresoftware.com
• Postal Address: 1125 17th St., Ste 1800, Denver, CO 80202

We try to respond to feedback within 2 business days.

Compatibility with browsers and assistive technology

Procare Desktop is designed to be compatible with the following assistive technologies:

• Computers
• Windows 10 version 22H2 or higher.

Procare Desktop is not compatible with:

• Tablets
• Mobile phones
• Any browsers
• Any ARM processor. This includes Mac computers running the newer M1/M2 chips or Windows OS running on an ARM.

Procare Online is designed to be compatible with the following assistive technologies:

• Computers
• Tablets
• Mobile phones

Procare Online is not compatible with:

• No browsers version prior to 2018
• Mobile operating systems older than iOS version 15.6 or Android version 11

Procare SchoolCare Works is designed to be compatible with the following assistive technologies:

• Computers
• Tablets
• Mobile phones

Procare SchoolCare Works is not compatible with:

• No browsers version prior to 2018
• Mobile operating systems older than iOS version 15.6 or Android version 11

Technical specifications

Accessibility of Procare relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer:

• .Net
• Android
• CSS
• iOS
• Java
• JS
• JSP
• HTML
• React
• Ruby on Rails

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Procare, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Procare Desktop:

1. PDF Reports: Uploaded pdfs may not have text alternatives because we cannot ensure the quality of contributions.
2. Documents Editor: This technology uses a third-party vendor to perform functions. All accessibility is maintained by the vendor.
3. HTML Editor: This technology uses a third-party vendor to perform functions. All accessibility is maintained by the vendor.

Known limitations for Procare Online:

1. Daily Activities images: Uploaded images may not have text alternatives because we cannot ensure the quality of contributions.
2. PDF Reports: Uploaded pdfs may not have text alternatives because we cannot ensure the quality of contributions.
3. Documents Editor: This technology uses a third-party vendor to perform functions. All accessibility is maintained by the vendor.
4. HTML Editor: This technology uses a third-party vendor to perform functions. All accessibility is maintained by the vendor.

Known limitations for Procare SchoolCare Works:

1. PDF Reports: Uploaded pdfs may not have text alternatives because we cannot ensure the quality of contributions.
2. Documents Editor: This technology uses a third-party vendor to perform functions. All accessibility is maintained by the vendor.
3. HTML Editor: This technology uses a third-party vendor to perform functions. All accessibility is maintained by the vendor.
4. Grids and Tables: This technology uses a third-party vendor to perform functions. All accessibility is maintained by the vendor.

We monitor user comments and typically repair issues within 2 business days. Please contact support if you encounter an issue.

Assessment approach

Procare Solutions assessed the accessibility of Procare by the following approaches:

• External evaluation
  • We work with Blind Institute of Technology

Date

This statement was created on 15 June 2025.